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Return Policy

You may return the items delivered to you within 14 days upon the delivery date by return shipment without stating any reason. Note that all shipping return costs are NOT to be paid by the customer according to our free return policy.

All items should be returned to us unused and with their tags attached. We will not accept any items that are damaged or soiled and we may send them back to you and/or a refund will be refused.

More specifically:
-All shoes should be tried on a carpeted area only.
-Swimming suits and bikini bottoms should be tried on over underwear and without removing any protective adhesive strip. We will not accept any returns of the above items in case the strip has been removed or in case the items are soiled.
 

Note: For orders within Greece all packages should be returned to us with ACS and for International orders with DHL.
 

You have to return your order using the original packaging.

The box must also be adequately protected when returned so that it is not damaged along the way.

Once we receive the package it will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or a refund.

 

REFUNDS

Once we receive your package you will receive a refund equal to the returned product’s value.

Refunds can take up to 5 working days to process.

If your payment was completed with a credit card or PayPal, then your money will be refunded the same way.

If your payment was completed with cash on delivery (this only applies to orders within Greece) we will need the following from you so we can proceed with your refund: IBAN, account holders name, name of bank.

 

For International orders, please find all the return information below:

You just need to call your local DHL to pick up the package. We have taken care of everything else.

All the paperwork for DHL is done (Voucher, proforma or commercial invoice etc) and is inside the envelop “Returns.”

1st step: Call your local DHL to pick up the package.

2nd step: Give them the package & ONLY the papers that are placed inside the envelop “Returns”

As soon as we receive the returned package we will proceed with your exchange or refund.

 

For orders within Greece, please find all the return information below:

You just need to call your local ACS to pick up the package.

Below, please find the address of our warehouse:

Karneadou 3

Kolonaki, 10675

Athens, Greece

0030 210 3210576

Please send the package with “Attention” to We Create Harmony.

 

For any queries about your right of return, please contact our customer care team:

contact@wecreateharmony.com